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What kind of SMS messages are not allowed to be sent using Textit.biz?

Textit.biz provides you with a platform to send and receive SMS messages to phone numbers around the world. However, Textit.biz may suspend or close your account if you violate our Acceptable Use Policy or Terms of Service.

Textit.biz’s Acceptable Use Policy (AUP) describes actions that are not permitted using Textit.biz. Textit.biz’s Terms of Service (ToS) describes the agreement between you and Textit.biz regarding the use of Textit.biz’s website and/or services.

Below is a list of highlights from the AUP of what practices are not allowed when sending and receiving SMS messages using Textit.biz. Please note that the following restrictions apply to the owner of the Textit.biz account and to all users of your application.

Follow these guidelines and you will likely be compliant with Government restrictions, carrier regulations, and best practices established by industry trade groups. This list is provided by way of example and should not be considered exhaustive.

Please note: these guidelines do not replace nor cover all prohibited activities as covered by the Textit.biz General Terms & Conditions, Textit.biz Acceptable Use Policy or full Textit.biz Terms of Service.

The following behaviors are not permitted on Textit.biz:

Sending unsolicited messages

No one likes SPAM. You should only send SMS messages to recipients who have opted in to your service and are expecting communication from you. Textit.biz actively monitors for this kind of activity and we may block the phone number or suspend your account if we receive complaints from end users.

Sending harassing or abusive messages

Sending threats, unwanted messages and “SMS-bombing” – sending many messages to a single number without the recipient’s permission – are not allowed on Textit.biz. You are responsible for ensuring that the users of your application do not send harassing or abusive messages.

Using Textit.biz numbers to provide emergency services, such as 119-types of communication

Inbound and outbound communications between emergency service providers and end users are explicitly not permitted on Textit.biz numbers. SMS notifications can be used to provide information during an emergency, but should not be used as a replacement for or a means to contacting actual emergency services.

It is acceptable to use Textit.biz to send notifications that do not directly impact life safety. For example, early warning alerts, safety advisories, event cancellations, etc. are allowed. We recommend building in redundancy for important applications and using Textit.biz’s notifications in conjunction with other public warning systems if applicable.

Engaging in fraud, phishing or sending of sensitive data

Textit.biz takes fraud and abuse very seriously.

Sending messages with fraudulent information or phishing to request confidential information from subscribers is not allowed. It’s also never a good idea to provide financial information or any other sensitive personal information to your customers over SMS.

Misrepresenting your identity (no spoofing)

Spoofing the SenderID or otherwise attempting to mislead message recipients as to who is sending the SMS message is not allowed. It’s good business sense to identify your brand or name in each message you send, but it’s not ok to identify yourself as another individual or business.

Sending messages with pornographic or objectionable images and Texts

Do not send pictures and texts that promote or potentially further any illegal activity or violate any legal  legislations or are likely to cause offense to recipients. These include but are not limited to pornographic or objectionable images and texts.